Meet Alexandra – organiser, planner and problem-solver! If you ask anyone at The Arden Hotel, Stratford-upon-Avon, what Alex’s greatest strength is, they will tell you she ‘gets the job done’! Alex is an extremely valuable team member at The Arden Hotel and contributes greatly to the day-to-day planning, running and managing. Read along to find out more about Alex…
What year did you start at The Arden?
I started at the Arden when it opened in June 2010.
How long have you been in this role?
I have been Rooms Division Manager for a few years now but started at The Arden as Reservations Manager, progressing to Reservations and Events Manager then to my current role.
How did you get into the industry?
After I finished university, I wasn’t sure what direction to follow. I decided to venture into the hospitality business as I had enjoyed working part-time in a local tearoom whilst younger. A reception role came up at another local hotel, and that was the opportunity that I needed to begin my career.
Where did your passion come from?
While working part-time at the tearoom I enjoyed meeting and serving people, including building a rapport with the regulars.
Do you think there was enough advice available when you were starting out in the industry?
I didn’t receive much guidance at all from university. My parents were the ones that guided me.
What does your job entail day to day?
Managing the day to day running of reception, reservations, events, housekeeping, and maintenance along with looking into the revenue side of things including forecasting.
What is the most rewarding part of your job?
I like to treat people how I would like to be treated if I stayed in a luxury hotel. Attention to detail is essential, and I pride myself on ensuring guests enjoy their stays at The Arden. If I know I’m doing my job well, that is my reward.
What would you advise for someone looking to follow in your footsteps?
It is important to learn as much about the hospitality industry as possible, preferably by starting at the bottom and working your way up. You will earn more respect from staff that way.
Do you have any top tips?
Always smile and show that you are in control of the situation.
If you could go back and do anything differently, would you?
I wouldn’t do anything differently with my career as I have worked hard to get where I am.
3 words to describe yourself?
Professional. A good listener. Gets the job done!