close notification

Experience a magical Christmas at The Arden Hotel. Call 01789 298682 to book now

DISMISS NOTICE

Cookies Policy

This policy sets out information about our use of Cookies on our website.

“We” or “us” means Arden Hotel Waterside LLP (registered company number 3870494).

Our registered address is c/o Eden Hotel Collection, Bridgeway House, Bridgeway, Stratford Upon Avon CV37 6XY.

“Website” means www.theardenhotelstratford.com.

We are registered with the Information Commissioner’s Office as a data controller under number ZA091403.

If you wish to contact us, please click here www.theardenhotelstratford.com/our-hotel/get-in-touch

What is a cookie?

A ‘cookie’ is a type of data file that is stored on your device when you visit a website or perform actions while visiting a website. A cookie file contains information that is transferred to your device’s memory which is recalled when you revisit our site, or when you perform certain actions on your device. Where we refer to a cookie in this policy, this incorporates similar tracking technologies.

Necessary Cookies

When you first visit our website, we only use necessary cookies. This means that additional cookies (called “Optional Cookies” in this policy) won’t be used unless you agree to accept/enable all cookies, or select your own cookie preferences.

Optional Cookies

Optional cookies are used for analytical, performance, advanced functionality and advertising purposes. More information is set out in this policy. Optional cookies help us improve our website and we believe accepting all optional cookies provides you with the best user experience.

Cookies can be “First Party”, i.e. set by us, or “Third Party”, i.e. placed on your device by another organisation when you visit our website. Third-party cookies may be placed on your device by an organisation providing a service to us or by our business partners, so that they can advertise products and services to you on our website and elsewhere on the internet. Because of how cookies work, our website cannot access third-party cookies stored from other websites; nor can other organisations access the data in the cookies we use on our website.

Changing your preferences

You can select to accept/enable some or all of the optional cookies either within the settings of your own device or by selecting the option provided on our website.

How long will cookies stay on my device?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies should expire when you stop browsing. Persistent cookies stay on your device until they expire after a set period or are deleted. For each of the cookies used on our website we have set out the duration in the tables below.

The Cookies we use on our website

Necessary Cookies

Necessary Cookies are cookies that are required for the operation of our website. They include, for example, cookies that allow page navigation or enable you to access certain areas of our website. Our website cannot function properly without these cookies. Necessary Cookies can only be disabled by changing your browser preferences but doing so may result in reduced or limited functionality of our website. In some circumstances our website may cease to function as intended if necessary cookies are disabled, deleted or otherwise altered. We do not accept any liability for any loss arising where necessary cookies are disabled, deleted or otherwise altered. We use the following necessary cookies:

Cookie Name Purpose Controller Further Information (including duration of cookie)
CookieControl CivicUK CookieControl cookie.  Allows the visitor to select their cookie preferences. Our Cookie These cookies are only stored temporarily in the browser’s memory, and are destroyed when it is closed down.

 

 

 

Optional Cookies

We and third parties like to use cookies on this website to enhance your user experience, personalise content and advertisements, provide social media features, and analyse the traffic/visitor actions on our website. Optional cookies help us to provide you with the experience we intend to provide when you browse our website and also allow us to improve our website and the service we provide.

We need to obtain your consent to use Optional cookies; this is usually by way of a pop-up notice. As set out in this policy, you can change your preference at any time.

 

Advanced functionality, Analytics and Performance

We use advanced functionality cookies to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

We use analytical/performance cookies to enable us to recognise and count the number of visitors and to see how visitors use our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

We would like to use the following optional advanced functionality, analytics and performance cookies:

Cookie Name Purpose Controller Further Information (including duration of cookie)
Google Analytics__ga The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. Third Party Cookies Duration is 2 years

for more information explaining how Google manages data in its ads products, please visit: https://policies.google.com/technologies/partner-sites

Google Analytics__gid The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form. Third Party Cookies Duration is 1 day

for more information explaining how Google manages data in its ads products, please visit: https://policies.google.com/technologies/partner-sites

Google Analytics_gat_gtag_UA_145758962_1 Google uses this cookie to distinguish users Third Party Cookies Duration is 1 minute

for more information explaining how Google manages data in its ads products, please visit: https://policies.google.com/technologies/partner-sites

Google Analytics_gat_UA-12666063-5 This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites Third Party Cookies Duration is 1 minute

for more information explaining how Google manages data in its ads products, please visit: https://policies.google.com/technologies/partner-sites

Facebook Analytics__fbp, fr This cookie is used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers Third Party Cookies Expires after 2 months

 

 

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You may block cookies by activating the setting on your browser that allows you to refuse the storage of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Payment Information – Closure of the Cheque Guarantee Scheme.

Bookings

All rates advertised on this web site are strictly subject to availability. There is a limited allocation of rooms available on the offers we advertise.
Special offer rates may not be combined with any other offer. Supplements will be applied to certain rooms. All reservations require written confirmation.

Booking Online

Our online room bookings are processed over secure (https://) connections so that all of the details you provide are transferred using SSL/TLS technology for your security. Please be aware that we accept the following credit / debit cards.

Cancellations, Amendments & Non Arrivals

All cancellations and amendments MUST be made 48hrs in advance, charges will be made in full unless we are able to re-let the accommodation.

Cancellations and changes made by the hotel

In the unlikely event that we are unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.

Check in Times

Bedrooms are normally available from 2.00pm on the day of arrival and must be vacated by 11.00am on the day of departure.

Service Charge

Eden Hotel Collection’s policy of including a discretionary service charge across certain of the hotel’s retail outlets was introduced in 2018, with the aim to reward every member of staff who contributes towards the guest experience.

It is extremely difficult to acknowledge exceptional service from those members of staff who operate in less visible hotel departments, which is why the service charge is distributed equally.  For our guests who choose to pay the service charge, 100% of this money is given back to the hotel’s staff.

The Arden Hotel & Arden House is responsible for allocating funds for departmental outings, monthly performance bonuses, gifts for special occasions and personal development grants.  Internally, the service charge has funded a member of staff to provide English language lessons to colleagues, paid out for gifts to mark births and marriages, as well as offering financial assistance during compassionate circumstances.

The impact of the hotel’s service charge on the future development of staff, as well as its recognition of ambition and dedication, are essential elements of employment at our hotels.

Eden Hotel Collection service charge is purely discretional, which we carefully highlight throughout the entire guest experience.  Services charges rates apply on the following: 10% on food and beverages, 10% transport, 5% on accommodation, 5% on events and 5% on spa.  No further gratuities are required.

Terms of Use

Accuracy

While every effort is made to ensure that the information contained in this site is correct, Eden Hotel Collection makes no warranty express or implied as to the nature or accuracy of any such material to the extent permitted by applicable law. Some of the photographs displayed on this site are for example purposes only and do not represent work carried out by Eden Hotel Collection.

Eden Hotel Collection may make changes to any content and information contained on this site, at any time without notice. By using this website you assume the risk that the information on this website may be incomplete, inaccurate, out of date or may not meet you requirements. Use of this site constitutes your acceptance of these Terms and Conditions.

Copyright

The legal ownership and any copyright or other intellectual property rights in the site and its design, text, graphics, software and all other material on the site belong to Eden Hotel Collection or its agents at all times, unless otherwise stated.

You may only download material or view and/or print a single hard copy for private or non-commercial use and no part of the site or its material shall otherwise be produced, transmitted or made available on a network without the prior written permission of Eden Hotel Collection.

Framing/Linking

Any framing of or linking to this site is prohibited without the prior written permission of Eden Hotel Collection. Eden Hotel Collection is not responsible for the content or reliability of any websites linked to from its site

Access

While Eden Hotel Collection endeavours to ensure that this site is normally available 24 hours a day, we shall not be liable if for any reason this site is unavailable at any time or for any period. Access to this site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Eden Hotel Collection’s control.

Liability

Eden Hotel Collection shall not be liable for any loss of income profits goodwill data contracts or any type of special indirect or consequential loss arising from the use inability to use or misuse of this site or any linked sites. Eden Hotel Collection does not warrant that this site or the server that makes it available are free of viruses or other harmful components.

Jurisdiction

The contents and use of this site are governed by English Law.